Frequently Asked Questions
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the TSE Shop site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the TSE Shop site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Total Sports Enterprises, LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. We also accept PayPal.
Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.
Orders will ship within two business days of being received unless otherwise noted, provided the product ordered is in stock. Most orders ship via USPS First Class, Priority, or Parcel Post mail.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Total Sports Enterprises, LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We will ship your product as it becomes available. Usually, products ship within two business days of receiving the order. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
For a multiple product order, we will make every attempt to ship all items contained in the order at the same time. Products that are purchased with Pre-sale items will be held until that Pre-sale item becomes available, if within a reasonable amount of time. If you would like your items shipped out before the Pre-sale product become available please contact us and we will be happy to accommodate your request. You will not be charged any additional fees if this is requested.
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
We will gladly accept the return of an item due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Any shipping costs associated with returned items will be the responsibility of the customer.
To initiate a return, please send an email to firstname.lastname@example.org. Be sure to include your order number, the item you'd like to return, and the reason for the return.
Any return of items sold under the category of "Game Used Product" will be reviewed on a case by case basis and must have the appropriate authorization approval prior to being shipped back to the TSE Shop. All "Game Used Product" authorized returns will be subject to a 10% restocking fee due to the unique nature of the items.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Total Sports Enterprises, LLC shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Total Sports Enterprises, LLC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Total Sports Enterprises, LLC shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Total Sports Enterprises, LLC, Copyright © 2017, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Sample Store. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We do our best to properly display exactly what the product will look like but the sheer number of products, signings and different signing situation does not allow completely accurate representations 100% of the time. We do the best we can but signature positioning and even pen color may vary.
If you are ordering a pre-sale item or sending in and item to be signed please feel free to contact us with your desired autograph and pen color. We will always do our very best to get you the exact product you desire.